Messages Tab
The messages tab presents the DeskActive Client message system.
Use of DeskActive messaging is very similar to your e-mail client (e.g. MS Outlook).
Folder View
The left-hand tabs give access to various message folders, including:
Inbox: all received messages. Displayed bold if they are yet to be read.
Sent Items: your previously sent messages.
Drafts: messages you’ve written, but not sent yet.
Deleted: messages you’ve deleted.
To open a particular message, double-click the message, or select it and click "Open" on the buttons in the Control Area (at bottom).
You can also right-click on a message to display available actions for that message.
Control Area
The Control Area, at bottom, contains buttons for common actions:
Open: Open the selected message.
New: Create a new message to send to your health provider.
Reply: Reply to the currently selected message.
Delete: Delete the currently selected message.
Undelete: If browsing previously deleted messages, reactivates the message.
Message View - Reading Messages
Once you view a particular message (which occurs automatically when you start a new session having received a single new message), you will be presented with the message view.
At top is the "Back To Message Folder" button which returns you to the relevant message folder.
Whilst reading messages sent to you, the view contains:
From: The sender’s name – always your current health provider.
To: Your name.
Received: The date and time the message was received.
Subject: The message subject.
Message: The message body text. Usually advice from your health provider or details of adjustments to your activity program.
Attached Activities: If your activity program is adjusted by your health provider, thumbnail images of individual activities or activity folders may be listed here.
Control Area
The Control Area, at bottom, contains buttons for common actions:
Reply: Start writing a new message in reply to the received message. Available only if you are reading a message received from your health provider.
Next: Finish viewing messages and continue with the activity session.
Message View - Writing Messages
Whilst writing new messages, a similar view appears, containing:
From: Your name.
To: Always sent to your health provider – their name here.
Subject: Enter the message subject here.
Message: Enter the body of the message here.
Attached Activities: If your message outlines a specific activity, thumbnail and activity name are inserted here automatically.
Control Area
The Control Area, at bottom, contains buttons for common actions:
Save Draft: Save this message for later editing and sending. Will automatically move to the Drafts folder.
Clear: Erase the contents of the message.
Send: Send the current message being edited.
Cancel: Cancel and discard the current message.
